Call Center is a Center where customer and other telephone calls are handle. A organization and some amount of computer automation help to handle this Call Center. To handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls is possible by a Call Center. Mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products uses Call Center.
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