REGISTRATION FOR ADDITION OF CALL CENTER

 






Bangladesh Telecommunication Regulatory Commission

4th & 5th Floor, Shetu Bhaban, New Airport Road, Dhaka-1212 

REGISTRATION FOR

ADDITION OF CALL CENTER/HOSTED CALL CENTER/HOSTED CALL CENTER

SERVICE PROVIDER (HCCSP) CENTER OR ADDITION OF SEATS IN CALL

CENTER/HCC UNDER EXISTING LICENSE

A. APPLICANT PROFILE:

1. Name of Applicant :
Registered Office Address :
Telephone & Mobile :
Fax :
E-mail :
Website :
2. Name of Authorized Signatory and Contact Person :
Full Address for Communication :
Telephone & Mobile :
Fax :
E-mail :
Website :
3. Present Activities of the Company :
4. Total Number of Persons Employed by the Call Center Setup :
    i. Type of center: □ Domestic     □ International
                           □ Call Center □ HCC □ HCCSP
    ii. Total no. of center(s): ----- Call Center. -------HCC. ------ HCCSP
    iii. --------- Local. ------------ Foreign
                                                                                       Year               Turnover (Taka)
5. Combined Turnover of CC/HCC/HCCSP Centers         
during last 2 Financial Years (as applicable) :
6. Addresses of existing CC/HCC/HCCSP Centers :
Nature of Centre :  □ Domestic □ International □ Call Center □ Hosted Call Center □ HCCSP
Address :
License No. & Date :
Starting Date of Service :
No. of Agents/ Seats as on Date :
Total Bandwidth in use (IPLC and Backup) :
Name of Clients :
Nature of Outsourced Activity :

(If there are more Centers, please attach extra sheets)

B. PRESENT PROPOSAL (Please submit separate sheet for each centre)
I. Addition of Call Center/Hosted Call Center :
( Applicable for Call Center or Hosted Call Center Operator)
1. Type of Call Center :  □ Domestic □ International □ Call Center □ Hosted Call Center
2. Proposed Location of the Center :
 3. Number of Seats :
3. Domestic Client’s Names and Addresses (for domestic call center/HCC) :
4. Foreign Client’s Name and Address (for international call center) :
5. Name of HCCSP (in case of Hosted Call Center) :
6. Bandwidth in Use :
7. Additional Bandwidth Requirement :
8. Name of Local Point to Point Connectivity Provider and Capacity of the Link :
9. Any other information :
10. Whether the proposed Center will be inter-connected to any other Center/DRC Site? If yes, give connectivity details, Addresses etc.

 Proposed Centre      Connectivity requested                  Bandwidth          Name of the Connectivity
Address details.       to the other call centre/DRC         Requirement.        Provider.
                            site of the Applicant’s (Address
                                       of the Location)

(Please use separate sheet for each license)

11. Addition of HCCSP Center or Hosted Call Center under HCCSP (Applicable for HCCSP) :
1. Address of the new HCCSP :
2. No. of Clients Proposed :
3. Name and Address of new Local Client(s) :
4. Type of Activities of the Client Hosted Call Center(s) :
5. Name of the Foreign Clients of the Hosted Call Centers :
6. Total International Bandwidth in Use :
7. Additional International Bandwidth Requirement :
8. Name of Local Point to Point Connectivity Provider and Capacity of the Link :
9. Any other Information :

III. Addition of Seats

1. Type of Call Center :     □ Domestic □ International □ Call Center □ Hosted Call Center
2. Existing Number of Seats :
3. Additional Seats. :
4. Domestic Client’s Names and Addresses: (for domestic call center/HCC) :
5. Foreign Clients Name and Address (for international call center) :
6. Name of HCCSP (in case of Hosted Call Center) :
7. Total International Bandwidth in Use :
8. Additional International Bandwidth Requirement :
9. Name of Local Point to Point Connectivity Provider and Capacity of the Link :
10. Any other Information

(Please use separate sheet for each license)

C. DOCUMENTS TO BE ENCLOSED

Following documents to be duly certified:

Serial           Items               Attached        Not Attached          Remarks
1 Valid Trade License :
2 Up to Date Income Tax Clearance Certificate :
3 List of Present Directors/Partners of the Company with Name, Address and Signatures of the Directors/Partners :
4 Present Share Holding Pattern of the Company :
6 Network Diagram to be duly signed by the authorized signatory (Diagram is required just to clarify the network connectivity as given in the application and in no case it shall be treated as an approval for setting up the network) :

In case any of the above documents are not enclosed, please give reasons in remarks column.

D. DECLARATION 

1. I/We hereby certify that I/We have carefully read the guidelines/terms and conditions, for the license and I/We undertake to comply with the terms and conditions therein. (Terms and Conditions of
License Guidelines for Call Center/Hosted Call Center/Hosted Call Center Service Provider (HCCSP) category are available at www.btrc.gov.bd ).
2. I/We understand that this application if found incomplete in any respect and /or if found with conditional compliance shall be summarily rejected.
3. I/We understand that if at any time any information furnished for obtaining the registration is found
incorrect then the registration if granted thereto on the basis of such application shall deemed to be
cancelled.

Date:                                                                                  Signature and name of the
Place:                                                                                 Authorized Signatory with
                                                                                                 Company’s seal

Note: The completed application form is to be submitted to:

Director, Legal and Licensing,
Bangladesh Telecommunication Regulatory Commission (BTRC),
4th & 5th Floor, Shetu Bhaban, New Airport Road, Dhaka-1212.