(www.btrc.gov.bd)
MARCH 2008
ABBREVIATIONS
1. BTRC Bangladesh Telecommunication RegulatoryCommission.2 CDR Call Data Records.
3. DRC Disaster Recovery Center.
4. HCC Hosted Call Center.
5. HCCSP Hosted Call Center Service Provider.
6. IPLC International Private Leased Circuit.
7. MRTG Multi Router Traffic Grapher.
8. NMC National Monitoring Center.
9. PCO Public Call Office.
10. PoP Point of Presence.
11. PSTN Public Switched Telephone Network.
12. VPN Virtual Private Network.
13. VSAT Very Small Aperture Terminal.
DEFINITIONS AND INTERPRETATIONS
1. Unless the context otherwise requires, the different terms and expression used in the guideline shall have the following meaning assigned to them. The headings are given for the sake of convenience in the guideline and do not carry any special meaning.
2. “Commission” means Bangladesh Telecommunication Regulatory Commission established under the Bangladesh Telecommunication Act, 2001(as amended).
3. “Call Detail Records (CDR)” is generated by all types of call centers in the form of binary or any other form of file that includes all types of records of outgoing and incoming calls such as caller and called party number, origin and destination of calls, call duration, calling time, location, etc.
4. “Disaster Recovery Center (DRC)” means complete backup center which can be used when the main center becomes inoperative for any reasons.
5. “Hosted Call Center (HCC)” means call center which does not have any infrastructure other than call center agents. The infrastructural facility will be provided from the Hosted Call Center Service Provider.
6. “Hosted Call Center Service provider (HCCSP)” means service provider who provides the required infrastructure services to the Hosted Call Center operator.
7. “International Private Leased Circuit (IPLC)” means International point to point Private Leased Circuit.
8. “Multi Router Traffic Grapher (MRTG)” is a free software for
monitoring and measuring the traffic load on network links. It allows
the user to see traffic load on a network over time in graphical form.
9. “Point of Presence (PoP)” is the client location at the foreign end where the telecom traffic of the client is collected for the call center at Bangladesh end.
10. “Virtual Private Network (VPN)” means a private network which is composed of leased resources of public network.
11. “Very Small Aperture Terminal (VSAT)” means a two-way satellite ground station with a dish antenna that is smaller than 3 meters.
12. “Infrastructure” means the entire call center related equipment (Hardware and Software).
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